Warranty & Support
Need help with a completed project, product, or installation? Start with our AI Warranty Assistant — it walks you through everything the form needs and gives you an honest read on whether your issue is covered warranty work or maintenance you may be billed for.
Submitting a request does not automatically guarantee warranty coverage. Our team will review the information provided and follow up with next steps.
When to rinse, reseal, and recheck — Arizona, month by month.
Outdoor living in the Valley runs on a different clock than the rest of the country. Monsoon dust, 115° UV, hard water, and pet traffic all hit on a predictable schedule. Use this calendar to know exactly when to rinse turf, reseal pavers, recheck infill, refresh polymeric joint sand, and prep equipment — before small issues become warranty claims.
Low maintenance, not no maintenance. This calendar is general guidance — your specific project, materials, pets, and usage may change the cadence. Care guides linked in the Resource Library below cover the how-to in detail.
Wake the yard up before triple digits arrive. The single biggest window for resealing, refreshing, and equipment service.
- ·Reseal pavers (every 3–5 yrs)
Spring is the ideal window — surface temps are workable, no monsoon dust, and sealer cures cleanly before summer UV. Check joint sand first.
- ·Refresh polymeric joint sand
Top off any joints showing depression, weed growth, or wash-out from winter rain before sealing.
- ·Power broom turf + add infill sand
Stand fibers back up after winter matting. Add silica infill if fibers are laying flat — typically every 2–3 years.
- ·Pool equipment tune-up
Inspect pump, filter, heater, salt cell, and automation before pool season. Replace cartridge if needed.
- ·Outdoor kitchen deep clean
Burner check, grease tray, gas line inspection, reseal stone countertops, descale ice maker.
Survival mode. Frequent light-touch maintenance beats one big fix. Monsoon dust loads up fast.
- ·Rinse turf weekly (pets) / bi-weekly
Hose down turf to flush dust, pollen, and pet urine. Use enzymatic deodorizer monthly in pet zones.
- ·Pool chemistry 2x weekly
Evaporation, UV, and bather load swing chemistry fast. Check chlorine/salt, pH, and water level.
- ·Post-monsoon hardscape rinse
After each haboob: rinse pavers, decks, glass, and lights to keep grit from grinding into finishes.
- ·Clear drains before storms
Confirm yard drains, scuppers, and downspouts are clear ahead of monsoon to prevent washouts.
- ·Inspect glass + lighting after storms
Check Sonoran Glass & Fence hardware, panel alignment, and AE LEDs clips/connections after high winds.
Cleanup season. Reset everything storm season disturbed, and recheck what wears out over the year.
- ·Recheck infill + power broom turf
Second annual brooming after summer use, monsoon debris, and pet traffic. Top up infill in high-traffic lanes.
- ·Refresh polymeric joint sand
Inspect paver joints for monsoon wash-out. Sweep in fresh polymeric sand and activate per manufacturer instructions.
- ·Deep clean pavers + spot-treat stains
Treat efflorescence, rust, oil, and organic stains now — see the Paver & Hardscape Care Guide for product-specific steps.
- ·Pool filter teardown
Full cartridge or DE filter cleaning. Inspect O-rings, gaskets, and valves before lower bather load season.
- ·Lighting + low-voltage audit
Walk every fixture, transformer, and connection point. Tighten connections and replace failed LEDs before holiday season.
Mild Valley winters are the right time for slower, detail-oriented work — and for prepping the kitchen for cold snaps.
- ·Winterize outdoor kitchen lines
On forecast freezes, drain ice maker, sink, and refrigerator water lines. Cover grills and protect stone.
- ·Heater + spa service
Highest-use season for spas and heated pools. Service heater, confirm freeze-protect mode on automation.
- ·Reseal natural stone + countertops
Cool, dry conditions are ideal for resealing flagstone, travertine coping, and stone countertops (every 1–2 years).
- ·Glass deep clean
Low UV and cooler glass surfaces let cleaners dwell properly without flash-drying. See Sonoran Glass & Fence Care Guide.
- ·Plan spring resealing + repairs
Schedule any paver resealing, turf top-ups, or warranty follow-ups now to lock in spring service windows.
Penetrating or film-forming sealer depending on product. Always reseal in spring or late fall — never in peak summer.
Silica or coated infill keeps fibers upright, protects backing, and extends turf life toward the 10–15 year mark.
Flagstone, travertine coping, and stone countertops need penetrating sealer to resist staining and efflorescence.
Solve common issues first. Faster answers, faster fixes.
Before submitting a request, these resources may help answer common questions or solve simple issues. If the issue continues, submit a support request below and our team will review it.
These resources are provided for convenience and basic troubleshooting. They do not replace a formal warranty review. If your concern continues, please submit a support request.
AE LEDs / Advant-Edge Lights Setup & Installation Overview
Watch this setup and installation overview for Advant-Edge Lights / AE LEDs permanent trim lighting. This resource helps customers understand the installed system, basic setup expectations, and how permanent trim lighting is designed to operate.
Watch Setup VideoAE LEDs Lighting Troubleshooting Guide
Start here for common lighting issues including power, transformer, controller, app connection, timers, zones, flickering, and lights not turning on.
Open Troubleshooting GuideLighting Support Request
Still having issues after checking the setup and troubleshooting guide? Submit a lighting support request with photos of the transformer, controller, affected lights, and any app error messages.
AE Pool Care & Cleaning Schedule
Complete Arizona pool maintenance schedule — cartridge filter cleaning, skimmer/pump baskets, salt cell care, chlorine balance, and what to DIY vs. hire out.
View Pool Care SchedulePentair Pool Self Help Resource Center
Official Pentair homeowner support resource for pool equipment questions, troubleshooting, education, and maintenance guidance.
Open Pentair ResourcePentair How-To Videos
Official Pentair how-to video library for pool equipment support and education.
Watch Pentair VideosPentair Pool App Support
Official Pentair support for app connection, setup, and connected pool product questions.
Open App SupportPentair Connected Pool Products
Learn more about Pentair connected pool products, app controls, alerts, and supported devices.
View Connected ProductsPentair Product Warranty Information
Official Pentair product warranty information for pool and spa equipment.
View Pentair Warranty InfoPentair Product Registration
Official Pentair product registration page for pool and spa equipment.
Register Pentair ProductPentair Product Catalog
Official Pentair pool and spa product catalog for equipment reference.
View Product CatalogPool Equipment Support Request
Submit a request for pump, filter, heater, automation, lighting, cleaner, app, or equipment issues.
AE Paver & Hardscape Care Guide
Routine cleaning, sealing every 3–5 years, polymeric joint sand refresh, stain removal, and efflorescence — Arizona-specific guidance for patios, driveways, and pool decks.
View Care GuideAE Paver Maintenance Schedule
When to refresh polymeric joint sand, when to reseal, and the weekly-to-decade rhythm that keeps Arizona pavers looking new for 30 years.
View Maintenance ScheduleBelgard Hardscape Maintenance & Care Guide
Official Belgard maintenance guidance for keeping pavers and hardscapes looking their best.
Open Maintenance GuideBelgard Product Warranty Information
Official Belgard product warranty information for Belgard pavers and hardscape materials.
View Product WarrantyHow to Clean Patio Pavers
Official Belgard cleaning guidance for patio pavers, including basic cleaning steps and care considerations.
View Cleaning GuideBelgard Installation & Maintenance Resources
Belgard resource library for installation and maintenance documents.
View ResourcesBelgard Patios & Paths FAQ
Belgard frequently asked questions for hardscape patios, paths, and paver projects.
View Patio & Path FAQsBelgard Concrete Patio Paver FAQs
Belgard frequently asked questions about concrete patio pavers and slabs.
View Concrete Paver FAQsBelgard Porcelain Paver FAQs
Belgard frequently asked questions about porcelain pavers for patios, paths, and pool decks.
View Porcelain Paver FAQsBelgard Permeable Paver FAQs
Belgard frequently asked questions about permeable and grid pavers.
View Permeable Paver FAQsPaver or Hardscape Support Request
Submit a request for cracking, settling, drainage, staining, joint sand loss, weeds, loose pavers, or other hardscape concerns.
Sonoran Glass & Fence Cleaning & Care Guide
Learn basic care steps for glass fencing, glass panels, railings, doors, and hardware. Includes cleaning recommendations, what to avoid, and when to submit a support request.
View Care GuideHardware or Adjustment Request
Submit a request for hardware, adjustment, alignment, latch, door, or panel concerns.
Broken or Damaged Glass
Submit photos and details for cracked, broken, chipped, damaged, or impacted glass.
Synthetic Turf Cleaning & Care Guide
How to clean turf, control pet odor, top up infill sand, power broom, and keep Arizona artificial grass looking new for 10–15 years. Honest answers — low maintenance, not no maintenance.
View Care GuideTurf Maintenance or Service Request
Request an annual turf maintenance visit (power broom, infill top-up, enzymatic deodorizer) or report matting, odor, seams, or drainage concerns.
Outdoor Kitchen Care Guide
Grills, stone veneer, countertops, refrigerators, ice makers, vent hoods, gas line safety, and Phoenix-area winter prep — everything to keep your outdoor kitchen performing.
View Care GuideOutdoor Kitchen Service Request
Request burner cleaning, gas line inspection, stone resealing, appliance diagnostics, vent hood service, winterization, or report any kitchen concern.
Submit a Warranty Claim
Submit a warranty claim for a completed project, product, installation, or workmanship concern.
Request Paid Service
Submit a non-warranty service request for maintenance, adjustments, or repairs.
Ask a General Question
Send our team a general support question and we will route it to the correct person.
Have these ready to help us help you faster.
- Clear photos from multiple angles
- Project address
- Approximate project completion date
- Invoice or proposal number, if available
- Equipment model and serial number, if relevant
- Error codes, app screenshots, or controller photos, if relevant
- Description of when the issue started
- Maintenance, cleaning, service, or troubleshooting already completed
Tell us what's happening.
Please provide as much detail as possible. Clear photos, videos, project details, and equipment information help our team review your request faster.
Submit Your Request
Send us the issue details, project information, and photos or videos.
Team Review
Our team reviews your request, project records, photos, and available warranty or service information.
Follow-Up Contact
We may contact you for more information, troubleshooting, site access, inspection scheduling, or service options.
Resolution Plan
If the issue is covered, we will coordinate the warranty process. If not, we may provide service options when available.
What to know before you submit.
Warranty coverage may vary depending on the type of work, product, manufacturer, project age, site conditions, maintenance history, and original contract terms. Submitting a warranty request does not guarantee coverage. Our team will review each request individually.
Damage caused by neglect, improper use, lack of maintenance, acts of nature, third-party work, drainage issues, ground movement, modifications made after project completion, or work performed by others may not be covered.
Manufacturer warranties, product warranties, material warranties, and workmanship warranties may be different. Manufacturer resources are provided for convenience and product education only.
Photos, videos, documents, and descriptions submitted through this form are used to help our team evaluate the request. Additional inspection, troubleshooting, or documentation may still be required.
Frequently Asked Questions
For urgent issues or questions, contact our support team directly.
Support requests may be submitted online 24/7. Requests submitted outside normal business hours will be reviewed during the next available support window.
Join the AE warranty & service team
If you'd rather be on the team behind the service requests than filing one, we hire steadily across pools, landscape, lighting, glass, and service. Applications run through AE Team Track.