Guardian Membership Terms

1. Enrollment status

Enrollment is open.

Membership prices are published on the pricing page. Starting a membership requires a valid payment method and your affirmative agreement to these terms and to recurring billing before any charge is made.

2. Plans, billing, and renewal (In effect)

Guardian is offered in three plans — Guardian Basic, Guardian Plus, Guardian Pro — each available on a monthly or annual billing cycle. Monthly and annual plans renew automatically at the then-current published rate until cancelled. Payment is processed by Stripe; AE does not store your card number.

Each plan has defined operational limits. Guardian is not an unlimited-access program and does not include a service-level agreement or guaranteed response time:

3. Free trial for verified AE customers (In effect)

Verified existing AE Outdoor Living customers may receive one 90-day free trial on their first Guardian subscription. Verified existing AE Outdoor Living customers only, on their first Guardian subscription. AE-customer status is verified by AE staff; a self-reported claim does not qualify.

• A valid payment method and affirmative consent to recurring billing are required to start the trial.
• One trial per customer, on the first Guardian subscription only.
• The trial converts automatically to the selected paid plan at the end of the trial period unless you cancel first.

AE-customer status is verified by AE staff against our project records. Selecting "I'm an AE customer" during signup records an unverified claim only; it does not grant the trial or any other benefit.

4. Cancellation, refunds, and plan changes (In effect)

• Cancel anytime from the member portal. Cancellation takes effect at the end of the current paid period (or trial period) — access continues until then.
• Payments are non-refundable and periods are not prorated on cancellation, except for duplicate or incorrect billing or where a refund is required by law.
• Upgrades take effect immediately with prorated billing through Stripe. Downgrades take effect at the next renewal date.

5. Access after your membership ends (In effect)

After access ends you get a 30-day read-only window to review and export the records you uploaded. After that window, normal retention and deletion rules apply.

Signed project warranties and construction contracts are separate agreements and always control. Ending a Guardian membership does not change any warranty or contract you hold with AE Outdoor Living.

6. Member offers — no automatic discount

Guardian does not include an automatic discount on AE projects or service work. Members get priority intake on service requests and may receive separately announced member-only offers. Availability, eligibility, and any savings are never guaranteed.

7. What Guardian is — and is not

AE Outdoor Guardian is an informational and reminder service: a private portal, maintenance reminders, warranty and document storage, and AI-assisted guidance. Guardian is not an insurance policy, a home warranty, an extended warranty, a service contract for free repairs, a guarantee of outcomes, or a substitute for a licensed professional or emergency services.

8. Service requests

You may submit service requests through the portal. Any service, repair, or project work is quoted, scheduled, and performed under a separate written agreement at AE's standard terms. Membership does not create a service-level agreement, a guaranteed response time, a scheduling guarantee, or a price benefit on any AE work. Members receive priority scheduling request status: priority intake affects how quickly your request reaches the team; it is never a guaranteed response time, a scheduling guarantee, or a price benefit on AE work. For true emergencies (fire, gas, electrical hazard, flooding, structural danger) call 911 or the appropriate utility or licensed professional immediately.

9. AI guidance disclosure

Parts of Guardian — including the AI Outdoor Diagnosis, Sophia assistant, plant care suggestions, manual lookup, and reminder recommendations — generate output using artificial intelligence based on the information you provide. AI output is informational only, can be incomplete or wrong, and is not a professional inspection, engineering opinion, licensed contractor's advice, legal advice, or medical/pet/horticultural advice. Never attempt electrical, gas, structural, glass, or pool-chemical work based on AI guidance — contact a licensed professional. AE Outdoor Living is not liable for decisions or actions taken in reliance on AI output.

10. Photos, documents, and your content

You retain ownership of photos, documents, and information you upload to Guardian. You grant AE Outdoor Living a non-exclusive license to use that content for the purpose of operating Guardian for you (storage, AI analysis, reminders, and service coordination). We will not publish your property photos publicly without your separate written permission. See our Privacy Policy for how we handle your information.

• You can export your uploaded documents and photos at any time from Photos & Documents → Export.
• You can request deletion of your account and uploaded content by emailing support@aeoutdoorliving.com, subject to the retention limits described in our Privacy Policy.
• After a membership ends you get a 30-day read-only window to review and export what you uploaded; after that, normal retention and deletion rules apply. Keep your own copies of anything you need.

11. Account, access, and termination

You are responsible for keeping your login credentials secure and for activity that occurs under your account. We may suspend or end access for abuse of staff, fraudulent activity, or violation of these terms or our general Terms of Service.

12. Communications and consent

By using Guardian you agree to receive service-related communications (reminders, service updates, and important account messages) by email and, if you opt in, by SMS and push notification. You can adjust notification preferences any time in your portal settings. Marketing messages require separate opt-in and can be turned off independently. SMS terms are in our SMS Terms.

13. Electronic records (E-SIGN)

You agree to receive Guardian-related notices, agreements, and disclosures electronically (email and in-portal). You can withdraw this consent by closing your Guardian account; while your account is active, electronic delivery is required because Guardian is delivered through the portal.

14. Disclaimers and limitation of liability

Guardian is provided "as is" and "as available." To the fullest extent permitted by law, AE disclaims all warranties — express or implied — including merchantability, fitness for a particular purpose, accuracy, uninterrupted availability, and non-infringement. Because Guardian is an informational membership service, AE's total liability for any claim arising out of or relating to your use of Guardian is limited to $100. This section does not limit liability that cannot be excluded by law.

15. Governing law and disputes

These terms are governed by the laws of the State of Arizona. Disputes related to Guardian will be brought exclusively in the state or federal courts located in Maricopa County, Arizona. Nothing here limits your consumer-protection rights — see our Consumer Rights page, including your right to file a complaint with the Arizona Registrar of Contractors.

16. Changes to these terms

We may update these terms. If a change materially affects your rights, we'll notify you by email and in the portal before the change takes effect. Continued use of Guardian after the effective date means you accept the updated terms. Questions? Request information.