Pick the support path that matches your situation.
Separating active projects, completed-project support, warranty requests, Guardian membership, billing, and general inquiries gets your message to the right team faster. Your signed agreement controls scope, payment, warranty, and responsibilities.
Active project? What to expect while we build →
Active-project messages: same business day. Warranty submissions: within 2 business days for triage. Guardian and billing: within 1 business day.
Monday–Friday, 8:00 AM – 5:00 PM Arizona time. Emergency pool or safety issues on AE-built systems are triaged 7 days a week — call, don't email.
Project address, homeowner name on the agreement, a photo or short video of the issue, and the date it started. Every one of those cuts a round trip.
Active project
Active-project question
Schedule, change order, materials, scope, or a question for your project manager. Sends to the AE project team with your project details.
Submit project message →Completed project
Completed-project support
Care questions, troubleshooting guides, and resources for AE-installed work.
Open the support library →Warranty request
Submit a warranty review for AE-installed scope. Reviewed by a human coordinator.
Open the warranty page →Outdoor Guardian
Outdoor Guardian (aftercare membership)
Membership questions, scheduling, and benefits for AE-built outdoor spaces.
Guardian support →Billing & documentation
Billing or documentation
Invoices, receipts, lien releases, warranty letters, and project documents. Routes directly to the office team.
Submit billing request →Community & service discounts
AE is proud to work with the people who serve our communities. The 5% community service appreciation discount, up to $1,500 total per agreement, is available to active-duty military members and veterans, first responders (law enforcement, fire, and EMS), teachers, and nurses. Tell us early so eligibility can be verified before the written agreement is finalized. See full eligibility & verification details →
Military, first responders, nurses & teachers
Appreciation pricing for active-duty military members and veterans, first responders (law enforcement, fire, and EMS), teachers, and nurses. Mention it early so eligibility can be verified before the written agreement is finalized.
Ask about eligibility →How the discount is applied
5% off, up to $1,500 total per agreement, reflected in the written agreement — and combinable with one otherwise eligible current AE offer.
See full terms →General
General inquiry
Anything that doesn't fit the categories above. Routes to the AE support inbox for triage.
Send a message →Frequently asked questions
How fast will AE respond to a support request?
Active-project messages get a same-business-day response. Warranty submissions are triaged within 2 business days. Guardian and billing questions are answered within 1 business day. Emergency pool or safety issues on AE-built systems are triaged 7 days a week — call, don't email.
What are AE's office hours?
Monday through Friday, 8:00 AM to 5:00 PM Arizona time. Emergency safety issues on AE-built systems are triaged outside business hours by phone.
What should I include in a support message?
Project address, homeowner name on the signed agreement, a photo or short video of the issue, and the date it started. Every one of those items cuts a round trip and speeds resolution.
How do I submit a warranty claim?
Open the warranty page from the Completed Project section, describe the issue, and attach photos. A human coordinator reviews every submission — we don't route warranty requests to a form-only queue.
What does the Outdoor Guardian aftercare membership cover?
Scheduled aftercare visits on AE-built outdoor spaces — details, cadence, and covered scope vary by membership tier. Existing members can log in for a live schedule; prospective members should visit the Guardian page for current benefits.
How do I access invoices, lien releases, or project documents?
Sign in through the client portal for the fastest access. If you don't have login credentials or need documents from a project completed prior to portal onboarding, contact our office and we'll pull them from your file.
I'm not a current AE client — should I still use this page?
No. This page routes existing homeowners. If you're planning a new project, start at Plan My Project or visit the Peoria showroom — that's the fastest way into a fit conversation.
Do you offer discounts for military, first responders, nurses, or teachers?
Yes. Our community service appreciation discount is 5% off, up to $1,500 total per agreement, for active-duty military members and veterans, first responders (law enforcement, fire, and EMS), teachers, and nurses. It can be combined with one otherwise eligible current AE offer. Mention it early so eligibility can be verified before the written agreement is finalized.
How is the community service appreciation discount applied?
Eligibility is verified before the written agreement is finalized, and the discount is reflected in that agreement rather than applied afterward. The full terms live on the Community & Service Discounts page.