Customer Support
Pick the support path that matches your situation.
Separating active projects, completed-project support, warranty requests, Guardian membership, billing, and general inquiries gets your message to the right team faster. Your signed agreement controls scope, payment, warranty, and responsibilities.
Active project
Active-project question
Schedule, change order, materials, scope, or a question for your project manager.
Contact project support →Completed project
Completed-project support
Care questions, troubleshooting guides, and resources for AE-installed work.
Open the support library →Warranty request
Submit a warranty review for AE-installed scope. Reviewed by a human coordinator.
Open the warranty page →Outdoor Guardian
Outdoor Guardian (aftercare membership)
Membership questions, scheduling, and benefits for AE-built outdoor spaces.
Guardian support →Billing & documentation
Billing or documentation
Invoices, receipts, lien releases, warranty letters, and project documents.
Contact our office →General
General inquiry
Anything that doesn't fit the categories above. We'll route it to the right person.
Send a message →Not a current client yet? Visit the Plan My Project hub or the Peoria showroom.