Pick the support path that matches your situation.
Separating active projects, completed-project support, warranty requests, Guardian membership, billing, and general inquiries gets your message to the right team faster. Your signed agreement controls scope, payment, warranty, and responsibilities.
Active-project messages: same business day. Warranty submissions: within 2 business days for triage. Guardian and billing: within 1 business day.
Monday–Friday, 8:00 AM – 5:00 PM Arizona time. Emergency pool or safety issues on AE-built systems are triaged 7 days a week — call, don't email.
Project address, homeowner name on the agreement, a photo or short video of the issue, and the date it started. Every one of those cuts a round trip.
Active project
Active-project question
Schedule, change order, materials, scope, or a question for your project manager. Sends to the AE project team with your project details.
Submit project message →Completed project
Completed-project support
Care questions, troubleshooting guides, and resources for AE-installed work.
Open the support library →Warranty request
Submit a warranty review for AE-installed scope. Reviewed by a human coordinator.
Open the warranty page →Outdoor Guardian
Outdoor Guardian (aftercare membership)
Membership questions, scheduling, and benefits for AE-built outdoor spaces.
Guardian support →Billing & documentation
Billing or documentation
Invoices, receipts, lien releases, warranty letters, and project documents. Routes directly to the office team.
Submit billing request →Community & service discounts
AE is proud to work with the people who serve our communities. If you or your spouse is active-duty or veteran military, law enforcement, a firefighter, EMS, a nurse, or an educator, tell us early — we apply service-community pricing and priority scheduling before your proposal is drafted. Eligibility is verified respectfully and kept on your file; the discount and current terms are confirmed in your fit conversation. See full eligibility & verification details →
Military, first responders, nurses & teachers
Service-community pricing for active-duty and veteran military, law enforcement, firefighters, EMS, nurses, and K–12 and college educators. Mention it up front so we can verify eligibility and apply it before pricing is drafted.
Ask about eligibility →Priority scheduling
Where design, permitting, and material lead times allow, eligible households get first look at the next open build slot in that category — first-look on openings and cancellations, not a jump over signed contracts.
Request a scheduling review →General
General inquiry
Anything that doesn't fit the categories above. Routes to the AE support inbox for triage.
Send a message →Frequently asked questions
How fast will AE respond to a support request?
Active-project messages get a same-business-day response. Warranty submissions are triaged within 2 business days. Guardian and billing questions are answered within 1 business day. Emergency pool or safety issues on AE-built systems are triaged 7 days a week — call, don't email.
What are AE's office hours?
Monday through Friday, 8:00 AM to 5:00 PM Arizona time. Emergency safety issues on AE-built systems are triaged outside business hours by phone.
What should I include in a support message?
Project address, homeowner name on the signed agreement, a photo or short video of the issue, and the date it started. Every one of those items cuts a round trip and speeds resolution.
How do I submit a warranty claim?
Open the warranty page from the Completed Project section, describe the issue, and attach photos. A human coordinator reviews every submission — we don't route warranty requests to a form-only queue.
What does the Outdoor Guardian aftercare membership cover?
Scheduled aftercare visits on AE-built outdoor spaces — details, cadence, and covered scope vary by membership tier. Existing members can log in for a live schedule; prospective members should visit the Guardian page for current benefits.
How do I access invoices, lien releases, or project documents?
Sign in through the client portal for the fastest access. If you don't have login credentials or need documents from a project completed prior to portal onboarding, contact our office and we'll pull them from your file.
I'm not a current AE client — should I still use this page?
No. This page routes existing homeowners. If you're planning a new project, start at Plan My Project or visit the Peoria showroom — that's the fastest way into a fit conversation.
Do you offer discounts for military, first responders, nurses, or teachers?
Yes. We offer service-community pricing for active-duty and veteran military, law enforcement, firefighters, EMS, nurses, and K–12 and college educators. The discount and priority-scheduling window are confirmed during your fit conversation once eligibility is verified — please mention it up front so we can apply it before pricing is drafted.
What counts as 'priority scheduling' for service-community households?
Where a project's design, permitting, and material lead times allow it, eligible households are moved to the earliest available build slot in that category. It's not a queue-jump over signed contracts — it's a first-look on new openings and cancellations.