A two-year workmanship summary, and the contract that controls it.
AE provides a two-year workmanship warranty unless a signed agreement states otherwise. Manufacturer warranties apply where applicable and vary by product. Your signed agreement and manufacturer documentation control coverage.
Warranty coverage is non-transferable unless the signed agreement states otherwise. Third-party alteration or repair to AE-installed work may affect coverage.
Who covers what
| Scope | AE workmanship | Manufacturer |
|---|---|---|
| Pool shell & structure | 2-year AE workmanship | — |
| Pool interior surface | Manufacturer warranty applies | Per manufacturer |
| Pool tile & water features | 2-year AE workmanship | — |
| Pool equipment | Manufacturer warranty applies | Per manufacturer (varies by product) |
| AE LEDs (permanent lighting) | 2-year workmanship | Manufacturer component warranty (varies by product) |
| Sonoran Glass & Fence | 2-year workmanship; gate adjustments for 1 year | Manufacturer glass & hardware warranty |
| Landscape, hardscape, stone, pavers | 2-year workmanship | — |
| Artificial turf | 2-year workmanship | Manufacturer coverage may continue; labor excluded after year 2 |
| Plants & trees | 90-day replacement with proper care, subject to exclusions | — |
Website information is for planning purposes. Your signed proposal and agreement control the scope, payment schedule, warranty, and project responsibilities.
How manufacturer coverage works
Pool equipment, lighting, appliances, glass hardware, paver products, turf materials, and many other components carry their own warranties issued by the manufacturer. Terms, lengths, registration requirements, and proof-of-purchase rules vary by product and brand. At project handoff, AE registers eligible products in the homeowner's name and provides the product documentation in your handoff packet. AE is not the warrantor of manufacturer products — claims against a manufacturer warranty are made under the manufacturer's terms.
What is generally not covered
- Natural material variation (color, texture, veining) is not automatically a defect.
- Settling, efflorescence, hairline and minor surface cracking — subject to the contract's exclusions.
- Misuse, neglect, or use outside the intended purpose of the installed system.
- Weather, monsoon, hail, wind, freeze, flood, and other acts of nature.
- Pet damage, including digging, chewing, urine staining, and tear-out.
- Heat reflection or radiated heat damage from adjacent windows or surfaces.
- Water chemistry imbalance (pool, spa, water feature) and chemical staining.
- Routine maintenance items the homeowner is responsible for.
- Damage caused by third-party trades, alterations, or repairs after AE handoff.
Each item is subject to the specific terms of your signed contract. This list is illustrative, not exhaustive.
What we ask homeowners to do
- Follow the care guidance handed off at project completion.
- Maintain proper water chemistry and equipment cleaning on pools and water features.
- Keep drainage paths clear of debris, soil build-up, and landscaping changes.
- Schedule manufacturer-required service intervals (heaters, controllers, pumps).
- Use only qualified, licensed trades for any modification, repair, or addition.
- Notify AE of any concern in writing as soon as it is observed.
Care guides for pavers, turf, lighting, pool care, outdoor kitchens, and glass are available in the support library.
What to have ready
- Locate your signed proposal or contract number if available.
- Note when the issue was first observed and whether it is changing.
- Take clear photos of the affected area — wide context and close-up.
- List any third-party work, repairs, or chemicals applied to the area.
- Flag any urgent safety concern so we can prioritize triage.
Submit a warranty request
Use this form for any non-emergency warranty review. A human AE coordinator reviews every submission — AI tools cannot approve or deny warranty coverage.
What happens next
- A human AE warranty coordinator confirms receipt and reviews the request.
- We compare the issue against your signed agreement and the applicable manufacturer documentation.
- If a site visit is required, we schedule it; if a manufacturer claim is required, we route it.
- You receive a written response with the coverage decision and next steps.
This page describes AE's general warranty framework for planning purposes. Your signed proposal and project agreement — together with applicable manufacturer documentation — control the actual coverage, length, exclusions, and process that apply to your project. Warranty coverage is non-transferable unless your agreement states otherwise. Third-party alteration or repair may affect coverage.