Permanent Lighting Troubleshooting Guide
Most permanent lighting issues are app, power, or controller — not the LED modules themselves. This guide covers the standard first checks.
App and connectivity
Check that the controller has power, the home Wi-Fi is up, and the app account is signed in to the right system.
Power and transformer
Check transformer breaker and any GFCI in the circuit path.
Service call
If basic checks don't resolve the issue, contact AE LEDs service.
FAQs
Who do I contact for service?+
AE LEDs service — submit a service request and the team will schedule.