AE Outdoor Guardian FAQs

AE Outdoor Guardian is a monthly membership that gives homeowners a private Outdoor Living Command Center to organize their outdoor living space, equipment, photos, model numbers, serial numbers, warranties, documents, maintenance reminders, troubleshooting, service requests, and Outdoor Living Health Reports depending on plan.

No. AE Outdoor Guardian is optional. We created it because many homeowners want better organization and support after their outdoor living project is complete.

No. AE Outdoor Guardian does not replace regular on-site pool service, landscape maintenance, licensed trade work, or professional inspections. It is a digital organization, guidance, reminder, troubleshooting, and service request platform.

Guardian Basic includes your Outdoor Living Command Center, property profile, outdoor areas, asset and equipment tracking, model and serial number storage, warranty tracker, document vault, basic maintenance reminders, Help Center, and service request portal.

Guardian Plus includes everything in Basic plus monthly photo uploads, monthly Outdoor Living Health Reports, enhanced maintenance reminders, recommended help articles, priority service request intake, and missing information reminders.

Guardian Pro includes everything in Plus plus quarterly video walkthrough review, smart controller review, premium support, enhanced reports, VIP onboarding assistance when available, and priority scheduling request.

Yes. AE Outdoor Guardian can provide reminders for seasonal irrigation, rain/storm prep, pool run schedule reviews, salt cell checks, filter cleaning, turf maintenance, sprinkler and drip checks, warranty expirations, and more. Customers can choose email, text (if SMS is configured), or portal-only reminders and turn off optional reminders at any time.

When model numbers and serial numbers are added, the system can help locate or attach manuals, care guides, maintenance tips, and warranty resources when available. Official manufacturer resources are preferred. Always follow the manufacturer's official manual and safety instructions.

Yes. You can upload photos of your outdoor areas, equipment, model/serial number labels, warranties, issues, service requests, and monthly review items depending on your plan.

Yes. You can enter model numbers, serial numbers, brands, warranty dates, install dates, notes, and upload photos of equipment labels.

You can upload a clear photo of the equipment label. The system may help identify the information, and AE staff may review unclear items when needed.

Yes. Members can submit service requests through the portal and attach photos, notes, related assets, and urgency details.

No. Submitting a request through the portal does not guarantee emergency response. For urgent safety issues, contact the appropriate emergency service, utility provider, or qualified professional.

Yes. Members can manage their billing through the billing portal.

Guardian Plus is best for most homeowners. Guardian Basic is best for basic organization. Guardian Pro is best for larger or more complex outdoor living spaces.

Customer portal information should be protected so customers can only access their own data. Staff/admin access is role-protected.

Active members may receive 10% off eligible AE services. Some exclusions may apply, including taxes, permits, pass-through costs, subcontractor costs, emergency/urgent call-out fees, and other excluded items unless approved by AE. Discounts do not stack with other offers unless approved.

Members receive priority service request intake and priority scheduling request status depending on plan. Guardian Basic is standard intake, Plus is priority intake, and Pro is premium priority. Scheduling depends on availability, service area, scope, season, and urgency.

AE Outdoor Guardian allows customers to submit urgent concerns, but portal submissions do not guarantee emergency response. For immediate safety risks, customers should contact the appropriate emergency service, utility provider, or qualified professional.