Client Care
The AE Build Passport
Your outdoor project should come with a complete record — not a folder of loose paperwork.
Qualifying completed AE projects may receive a private digital record containing the project's documents, selections, and care information. It belongs to the homeowner. We do not promise that every historical AE project already has a complete passport on file — we are building these forward and backfilling where records support it.
What the AE Build Passport is
The Build Passport is a private, authenticated digital record of your completed AE project. It consolidates the documents and information you would otherwise have to track down from emails, folders, equipment stickers, and old text threads.
It is a documentation record, not a warranty, not a membership, and not a substitute for your written contract. Your contract still governs scope, workmanship, and warranty terms.
What it may contain
Specific contents depend on your scope, what was installed, and what records exist on file. A typical Build Passport may include:
Project summary & scope
The written, itemized scope agreed before construction, plus the approved plan set and site plan.
Selections & finishes
Material selections, finish colors, product names, and model and serial numbers where applicable.
Manufacturer documentation & warranties
Product manuals, registration confirmations, and manufacturer warranty records for installed equipment.
Inspection records
Permit and inspection records for the scopes that required them — pool barrier, gas, electrical, structural shade where applicable.
Closeout photographs
Documentation of finished conditions at handoff, useful for future reference and any future service request.
Care & maintenance
Care instructions and a maintenance schedule tuned to the materials and equipment in your specific build.
Service history
Approved change orders, completion date, and any post-completion service AE has performed on the project.
Project contacts & secure support
Named project contacts and a secure support request path tied directly to your project record.
Why it matters during ownership
- When equipment needs service years later, the model and serial are already on file — no climbing behind the pool pad to read a faded sticker.
- When a manufacturer warranty claim arises, the registration, install date, and supporting documentation are in one place.
- When an HOA, insurer, or appraiser asks what was built and when, you have it.
- When you eventually sell the home, you can share a clean record of what was installed and how it was built.
How it connects to Outdoor Guardian
The Build Passport is the documentation foundation. Outdoor Guardian is an optional paid membership that adds ongoing services on top of it. They are intentionally separate so cancelling a membership never takes your records away.
Project documentation
Your Build Passport. Belongs to the homeowner. Not contingent on any paid membership.
Workmanship warranty
Defined in your AE contract. Terms, duration, and transferability are governed by that document — not implied here.
Manufacturer warranty
Issued by each product manufacturer (equipment, fabric, finishes). Terms vary by product; AE keeps the registration record where applicable.
Optional Guardian membership
Paid ongoing services such as proactive checks, irrigation tuning, plant care coordination, and member discounts. Cancellable.
Paid maintenance or service
Discrete services purchased as needed. Independent of any membership.
If you cancel Outdoor Guardian, you do not lose access to your Build Passport documents or any legally required record AE provided at handoff. Membership governs services — not document retention.
Privacy and security
- Passport records are private and require authentication. They are not on public URLs.
- They are excluded from search indexing, sitemaps, and social previews.
- Identifiers are not predictable — records cannot be enumerated by guessing IDs.
- Project details, photographs, and documents are not embedded in client-side source code.
- Access is logged and reviewed.
Who can access it
- The verified homeowner(s) on record for the project.
- Additional household members the homeowner authorizes.
- AE staff with a documented operational need (project, service, or warranty support).
- No one else — no marketing list, no third-party data broker, no public visibility.
What happens if a home is sold
At the homeowner's request, AE can prepare a clean copy of the project record to share with a buyer — what was installed, when, by whom, with what manufacturer documentation.
Document access is not the same as warranty transfer. Whether AE's workmanship warranty transfers to a new owner is governed entirely by the terms of your original AE contract. Manufacturer warranties transfer (or don't) per each manufacturer's terms. Sharing the Build Passport with a buyer does not modify those terms and does not, by itself, transfer any warranty. Please read your contract and ask us before closing if you'd like clarity on what carries over.
Operational commitments
The AE Project Promise
These are operational commitments we make on every full-scope AE project. They are deliberately specific, owner-approved, and contract-safe — not marketing slogans.
- A written and itemized scope before construction begins.
- Named project contacts you can reach during the build.
- Written approval for any change before related work proceeds.
- Documented project milestones through the build.
- A final walkthrough before close-out.
- Product and care information delivered at handoff.
- A defined support pathway after completion.
What we will not promise
Honesty matters more than salesmanship. We deliberately do not promise:
- Exact completion dates or zero schedule risk.
- Zero change orders on any project.
- Zero use of specialty subcontractors where their license is required.
- Universal weekly communication beyond what we operationally commit to in your contract.
- Perfect results or lifetime coverage of any kind.
Request access or learn more
Existing AE customers can request a Build Passport review for their completed project. Prospective customers can ask how it would apply to a future build.